Gambling should be an enjoyable form of entertainment — nothing more. brajee is deeply committed to responsible gaming, providing every player in Bangladesh with the tools, guidance, and support needed to keep play safe, controlled, and within personal limits.
At brajee, we believe that every player deserves to enjoy online gaming in a safe and controlled environment. We have built a comprehensive responsible gaming framework — not because we are required to, but because the wellbeing of our players genuinely matters to us.
brajee operates on the principle that gambling must always remain a leisure activity — an entertaining pastime enjoyed alongside life's other responsibilities. We recognise that for a small number of players, gambling can shift from entertainment into something more serious, and we take that reality seriously.
Our responsible gaming programme covers age verification, deposit and loss limits, cooling-off periods, time-out options, and permanent self-exclusion. These tools are available to every registered player at no cost and can be activated directly through your account or by contacting our support team at any time.
We encourage every player — whether you are betting on the BPL from Dhaka or spinning slots in Chittagong — to set personal limits before you start playing, and to use our tools proactively rather than reactively. If you ever feel that gambling is no longer fun, please reach out. We are here to help.
brajee provides a full suite of player-protection tools. Use them to set boundaries that match your personal situation — before you ever need them.
Set a daily, weekly, or monthly cap on how much you can deposit into your brajee account. Once your limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately; increases require a 7-day cooling-off period to protect against impulsive decisions.
Define the maximum amount you are willing to lose within a set time frame. When your losses reach the defined threshold, brajee will automatically restrict further play for the remainder of that period. Loss limits are one of the most effective tools for maintaining financial control over your gambling activity.
Control how long you spend on the brajee platform in a single session. Set a session duration limit and brajee will display a warning when your time is approaching, then log you out automatically when it expires. Regular breaks improve decision-making and help you maintain perspective while gaming.
Take a short break from the brajee platform with a time-out period ranging from 24 hours up to 6 weeks. During a time-out, your account is suspended for all gaming activity. Promotional communications are also paused. This feature is ideal when you want a temporary step back without permanently closing your account.
If you feel that gambling has become a serious problem, brajee offers a permanent self-exclusion option. Once self-exclusion is activated, your account is closed indefinitely and you will be blocked from re-registering. All marketing communications cease immediately. Contact [email protected] to request self-exclusion at any time.
Enable on-screen reminders that pop up at regular intervals during active gaming sessions. Each reminder displays how long you have been playing and your net session result. These prompts are a gentle but effective way to stay aware of time and spending — keeping your gaming activity grounded in reality.
A summary of all available player protection tools on the brajee platform, including how quickly each takes effect and how to activate it.
Log in to your brajee account and navigate to Account Settings > Responsible Gaming. All tools listed above are available free of charge. If you experience any difficulty accessing these settings, contact our support team at [email protected] and a team member will assist you immediately.
Problem gambling can affect anyone, regardless of income, age, or background. Recognising the early warning signs is the first and most important step toward regaining control. Review the indicators below honestly.
If you answer "yes" to three or more of the self-assessment questions on this page, we strongly encourage you to take a break using our time-out tool, speak to a trusted person in your life, and contact the brajee support team or a professional counselling service. You do not have to face this alone.
Ask yourself these questions honestly. This checklist is not a clinical diagnosis — it is a personal awareness tool designed to help you reflect on your gambling habits.
Do you find yourself gambling with money that was set aside for essential expenses such as rent, food, bills, or family needs?
Have you tried to reduce or stop gambling but found it difficult or impossible to follow through on that decision?
Do you feel restless, irritable, or anxious when you are not gambling, or when you try to cut down?
Have you borrowed money, sold possessions, or taken out credit in order to fund your gambling activity?
Do you find yourself chasing losses — continuing to gamble in an attempt to recover money you have already lost?
Have family members, friends, or colleagues expressed concern about the amount of time or money you spend on gambling?
Has gambling caused you to neglect work, family responsibilities, or other important areas of your life?
Do you feel that you need to bet increasingly larger amounts of money to get the same level of excitement or satisfaction?
If you believe your gambling is becoming harmful, follow these steps. Acting early makes a significant difference. brajee's support team is available around the clock to assist you through every step of this process.
The first step is the hardest: honestly recognising that gambling may be causing harm in your life. Use the self-assessment checklist on this page as a starting point. There is no shame in seeking help — it is a sign of strength and self-awareness.
Immediately pause your gaming activity by activating a time-out through your brajee account settings, or contact support to request a longer cooling-off period or permanent self-exclusion. This removes access to the platform while you seek further support.
Our support team at [email protected] is trained to handle responsible gaming requests with sensitivity and without judgement. We can help you activate any protection tool, retrieve your account activity history, or process an account closure request.
Share your concerns with a family member, close friend, or trusted colleague. Social support is a powerful factor in recovering from problem gambling. You do not need to go through this process alone — people who care about you want to help.
Consider reaching out to a professional mental health or addiction counsellor. Problem gambling is a recognised condition and qualified help is available. Treatment programmes, including cognitive behavioural therapy (CBT), have strong track records in supporting recovery from gambling-related harm.
Protecting minors is a non-negotiable part of brajee's responsible gaming commitment. Access to the brajee platform is restricted exclusively to adults aged 18 years and over.
Every new brajee account must complete a Know Your Customer (KYC) process. This requires submission of a valid government-issued identity document — such as a National ID card or passport — to confirm your age and identity before withdrawals are processed.
Any account found to be registered by a person under the age of 18 will be closed immediately and any deposits returned where legally required. brajee reserves the right to request age-verification documents at any point during the account lifecycle.
If you share a device with a minor, we strongly recommend using parental control software to prevent access to gambling websites. Keep your brajee login credentials private and always log out of your account when your session is complete.
If you believe that a minor has accessed or registered on the brajee platform, please report it immediately to [email protected]. brajee investigates all such reports promptly and takes appropriate action without delay.
Whether you want to activate a deposit limit, request a time-out, or simply talk to someone about concerns related to your gambling, brajee's dedicated responsible gaming support team is available around the clock, every day of the year — including during Eid, Ramadan, and public holidays.
All responsible gaming enquiries are handled with complete confidentiality. Our team members are trained to respond with empathy and without judgement. We treat every request for help as our highest priority.
Contact us directly at:
Response time: Within 1 hour for responsible gaming requests · Available 24 hours a day, 7 days a week
brajee's responsible gaming policy covers the following key commitments:
Responsible gaming starts with informed choices. Explore our FAQ for more answers, check out the brajee Casino for fair-play certified games, or review our full Terms & Conditions.
18+ only. Please gamble responsibly. Terms apply.